Re: [hylafax-users] wedged and reset scripts

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Joe wrote:

> andrew rinaldi wrote:
>
> > Joe,
> >
> > You may not get wedged modems but if you look carefully you will find 
> > that
> > the Brooktrout card is transparently resending failed fax's, and Net
> > SatisFAXtion is resetting failed ports.  These are great techniques for
> > overcoming hardware/firmware/software problems but also make it 
> > extremely
> > difficult to compare products because you don't always know when a 
> > port has
> > 'wedged' (or the Brooktrout equivalent).
>
>
> Where do I look? 


As for the transparent resends you could check this in your phone 
records, hopefully.

I'm not entirely familiarized with everything about BrookTrout or Eicon 
Diva Servers, but both of them end up shielding the software from the 
vast majority (essentially all) of the fax protocol.  This means that 
it's very difficult from the software itself to ascertain exactly what 
happened during the session(s) as far as number of calls, data 
compression, etc. were concerned.  In these cases the only information 
that the software will get is what the hardware/firmware/driver provides 
to it - and imagine the motivation that these manufacturers have to 
remove as much error-handling from the sofware as possible.  The only 
way to get accurate, trustworthy statistical information is to monitor 
the activity in a position to do that (like at the switch or gateway) or 
to get it from some means from the hardware/firmware/driver itself.

I can certainly understand why WinFax users would want this happening.  
However, with HylaFAX part of the beauty is that it is open-source and 
is therefore *controllable* by the community.  Coupling HylaFAX with a 
modem that does those kinds of "intelligent" behaviors is very crippling 
in that goal for complete control in how the fax process behaves.

Lee.


____________________ HylaFAX(tm) Users Mailing List _______________________
 To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
 *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*